Application maintenance

Continuous monitoring, fast response, security watch, improvements included.

Stay in control
Maintenance & support

Your live application deserves someone watching over it while you sleep.

24/7 monitoring, priority fixes, security updates and improvement hours included. You focus on your business, we take care of the rest

  • 24/7

    Monitoring of your application without interruption

  • One week

    Your application under watch, audit included.

  • Monthly report

    Every month you receive a detailed report of what we have done

Monitoring

We watch everything you have not got time to watch.

Start a free audit
  • Performance

    Measuring load times, analysing slow queries and optimising resources.

  • Availability

    Continuous uptime monitoring, downtime alerts and API response times.

  • Security

    Detection of vulnerabilities, SSL certificates, access logs and security patches.

  • Infrastructure

    Tracking of CPU, storage, cloud costs and backup integrity.

Plans

Three levels of protection. Choose according to how critical your application is.

The level of Care you need comes down to a single question: what does one hour of downtime cost your business?

Care plans

Plan comparison

Essential

Standard

Popular

Premium

Price

€600 excl. VAT

€1,200 excl. VAT

€2,500 excl. VAT

Commitment

3 months

3 months

6 months

Focus

MVP

SaaS & business apps

Critical apps

Monitoring

Uptime

Uptime + performance

Full observability

Fixes

Critical

Critical + major

All incidents

Updates

Security

Security + dependencies

Full infrastructure

Backups

Daily

Point-in-time restore

Real time + disaster recovery

Support

Email

Email + phone

Slack + phone

Response time

D+2

D+1

H+4

Improvements included

2h/month

6h/month

16h/month

Target availability

Standard

Reinforced

Maximum

What they say about us

What the people who trust us with their application have to say.

All of them are glad they came along.

I have been working with the e-gbavou team for two years now. I have never met a team as available and responsive: they always answer the call when we need them.

Igor Toussait

Co-founder of Wescoop

Igor Toussait
Response process

What happens when an incident is detected

  1. 01

    Detection

    Our tools detect incidents, or you report them to us directly.

  2. 02

    Triage

    Every incident is analysed, prioritised and then handed to the right specialist.

  3. 03

    Resolution

    Fixes are tested before they are deployed to production.

  4. 04

    Continuous improvement

    Every critical incident feeds our continuous improvement work.

FAQ

What our clients ask before they commit

Everything you need to know about Care. If you need more information, get in touch.

  • One hour of emergency work on a Sunday evening costs €400 to €600. An undetected data breach can cost you between €4,000 and €30,000. €600 a month buys you permanent monitoring, priority fixes and the peace of mind of knowing someone is watching, continuously.

  • Yes, with 30 days' notice after the minimum commitment period: three months on Essential and Standard, six on Premium, the time it takes to absorb setting up full observability and the recovery plan. No penalty, no forced retention.

  • No, cloud costs remain yours (AWS, Azure, GCP). We optimise those costs and can manage the infrastructure in a managed package on request.

  • We warn you as you approach the limit. Extra hours are billed on a time and materials basis at the agreed rate, or you can move up to the next plan. No surprises.

  • Yes. We start with an audit of what exists (code, architecture, dependencies, backups) so we know what we are taking on. Depending on its state, some remedial work may be needed before the contract starts; we tell you before you sign, not after.

  • The SLA guarantees our maximum response time, not overall uptime, which also depends on your infrastructure. If we miss the SLA, you get a proportional credit on the following month.

  • We test every update on a staging environment before deploying it to production. We keep backups before any major work, with the option of an immediate rollback.

Estimate

Request a free maintenance audit

We review your application and recommend the right plan, with no obligation.

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Act on itnow

Because your application deserves better than hoping it holds up.

An e-gbavou colleague ready to discuss your project