The ongoing technical support also lives up to our expectations.
Valerio Burgarello
CEO, Facile Solution

Continuous monitoring, fast response, security watch, improvements included.
24/7 monitoring, priority fixes, security updates and improvement hours included. You focus on your business, we take care of the rest
Monitoring of your application without interruption
Your application under watch, audit included.
Every month you receive a detailed report of what we have done
Measuring load times, analysing slow queries and optimising resources.
Continuous uptime monitoring, downtime alerts and API response times.
Detection of vulnerabilities, SSL certificates, access logs and security patches.
Tracking of CPU, storage, cloud costs and backup integrity.
The level of Care you need comes down to a single question: what does one hour of downtime cost your business?
Care plans
Plan comparison
Essential
Standard
PopularPremium
Price
€600 excl. VAT
€1,200 excl. VAT
€2,500 excl. VAT
Commitment
3 months
3 months
6 months
Focus
MVP
SaaS & business apps
Critical apps
Monitoring
Uptime
Uptime + performance
Full observability
Fixes
Critical
Critical + major
All incidents
Updates
Security
Security + dependencies
Full infrastructure
Backups
Daily
Point-in-time restore
Real time + disaster recovery
Support
Email + phone
Slack + phone
Response time
D+2
D+1
H+4
Improvements included
2h/month
6h/month
16h/month
Target availability
Standard
Reinforced
Maximum
All of them are glad they came along.
The ongoing technical support also lives up to our expectations.
Valerio Burgarello
CEO, Facile Solution

I have been working with the e-gbavou team for two years now. I have never met a team as available and responsive: they always answer the call when we need them.
Igor Toussait
Co-founder of Wescoop

Our tools detect incidents, or you report them to us directly.
Every incident is analysed, prioritised and then handed to the right specialist.
Fixes are tested before they are deployed to production.
Every critical incident feeds our continuous improvement work.
Everything you need to know about Care. If you need more information, get in touch.
One hour of emergency work on a Sunday evening costs €400 to €600. An undetected data breach can cost you between €4,000 and €30,000. €600 a month buys you permanent monitoring, priority fixes and the peace of mind of knowing someone is watching, continuously.
Yes, with 30 days' notice after the minimum commitment period: three months on Essential and Standard, six on Premium, the time it takes to absorb setting up full observability and the recovery plan. No penalty, no forced retention.
No, cloud costs remain yours (AWS, Azure, GCP). We optimise those costs and can manage the infrastructure in a managed package on request.
We warn you as you approach the limit. Extra hours are billed on a time and materials basis at the agreed rate, or you can move up to the next plan. No surprises.
Yes. We start with an audit of what exists (code, architecture, dependencies, backups) so we know what we are taking on. Depending on its state, some remedial work may be needed before the contract starts; we tell you before you sign, not after.
The SLA guarantees our maximum response time, not overall uptime, which also depends on your infrastructure. If we miss the SLA, you get a proportional credit on the following month.
We test every update on a staging environment before deploying it to production. We keep backups before any major work, with the option of an immediate rollback.
We review your application and recommend the right plan, with no obligation.
Because your application deserves better than hoping it holds up.
