Car dealership management

Management software for a used car dealership: catalogue, buying and selling, and a lead CRM

TypeClient project — Facile Solution

Year2021-2022

Background

A used car dealership juggles buying cars, reselling them and following up prospects. This software covers the whole business, from the vehicle arriving on the forecourt to the customer signing.

Our mission

Our team co-developed the application and designed several of its key modules:

The vehicle catalogue: complete records with models, options, documents and photos, duplicating a record and putting a vehicle on hold.
The buying process, with a fine-grained business rule: the purchase price stays hidden from dealers, and VAT is entered by the dealer.
The selling process: selling a vehicle, cancelling a sale, distribution lists, margins and ratios.
The sales CRM: managing leads with their actions, statuses, enquiry types and sources, offers with follow-up on late ones, files attached to leads.
Communication: sending SMS to prospects and handling their replies.
Security: two-factor authentication, an administrator signing in on behalf of a user, authentication logs.

Outcome

The dealership tracks its stock, its margins and its prospects in a single tool, with business rules that protect sensitive information, starting with the purchase price, according to each person's profile.

Added value

A business application where per-role confidentiality rules matter as much as the features. Who sees what and who does what was designed in fine detail with the client, because that is where dealer trust is won or lost.

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